Hello ​@parkinj777 

Thank you for getting in touch. 

Have you been advised of the information required for the proof of purchase?

The quickest option to speak to the team would be our Live Chat service here. 

If you type in ‘speak to adviser’ you will be transferred to an agent. 

Thanks

Natalie

Hi Natalie,

I have tried 4 times to use the chat and been disconnected before speaking to an advisor every time. Keen to get this sorted asap, are you able to assist?

Hi ​@parkinj777 ,

Thanks for reaching out, I’m sorry the chatbot kept disconnecting.

To get your proof of purchase, the quickest way is to contact our Live Chat team via the iD Mobile website: www.idmobile.co.uk/live-chat. Just let the chatbot know you’d like to “talk to a person” and mention you need proof of purchase for your gift claim. [community....bile.co.uk]
If you prefer, you can also email us at socialqueries@idmobile.co.uk with your account details and request.

Best regards,

Lamiya
iD Mobile Social Media Team

As previously stated, I have tried this 4 times already so it isn't the quickest or easiest way is it?

I just want a proof of purchase for my recent upgrade so I can claim my free gift. 

As it stands currently, if I can't get this sorted today I may have to cancel my contract with you due to the customer service I'm receiving.

Thanks

John

Hi ​@parkinj777 ,

I’m really sorry for the trouble you’ve had trying to get your proof of purchase.
Since Live Chat hasn’t worked for you, please email socialqueries@idmobile.co.uk with your account details and request. We’ll make sure you are assisted with the proof of purchase to  claim your free gift.

Thanks again for your patience, we’d love the chance to make this right.

Best regards,

Lamiya
iD Mobile Social Media Team

How did you get on natalie i tried and they failed four times on the bot chat - eiether they dont have a clue or promise but dont deliver.

I am considering just cancelling and starting again elsewhere as im in my cooling off period.