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Question

random bill

  • June 29, 2026
  • 1 reply
  • 3 views
E
Community Member

ID just tried to charge me £15.23 for no specific reason that I can imagine? I paid my phone bill which is 3x that earlier today, so it’s not related to that. I don’t know what this charge is for and quite frankly your system as far as finding things out is awful. I’d really like to know what this is about since I don’t want to pay more than I owe each month, and if it’s charged to my account again I will just be paying off my phone bill completely and changing contracts to a company that actually has a customer service option, that isn’t completely public. 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 29, 2026

    Hi ​@ells.l0uise,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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