Skip to main content
Community Member
millieee
Community Member
April 16, 2026
Question

random charge added to bill

my plan is £8 a month but this month i needed to add on £10 more of data. but now my bill is £43 with an added £25 of data, texts and call. when i have unlimited texts and calls. and got more data before i ran out 

    1 reply

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    April 17, 2026

    Hi ​@millieee,

     

    Sorry for the confusion.

    Your plan includes unlimited calls and texts, so those won’t be charged.

    The higher bill is due to data add-ons added during the month (each one is charged separately, e.g. £10 + £25).
     

    Please check:
    • iD Mobile app → Billing → Itemised charges

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement