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reached capped limited for UK mobile

  • May 18, 2026
  • 2 replies
  • 14 views
C
New Contributor

Hi I’ve just moved on to a new ID mobile sim only contact. I I tried to dial a UK mobile number and it’s says I’ve reached my capped limited however I have unlimited UK calls as part of my contract. Please advice. 
Thanks 

    2 replies

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • May 18, 2026

    Hi ​@CJ2026,

     

    Thank you for your message.

     

    We are truly sorry to hear about that. This issue may be due to an active Monthly Spend Cap (or Bill Cap) on your account, which is designed to limit any out-of-plan charges.

    In some cases, if the number you are calling is classed as out-of-bundle (such as premium, international, or non-geographic numbers), the Spend Cap may be triggered even if you have unlimited UK calls included in your plan.

    Please check your Spend Cap settings and let us know if you would like us to review this for you further.

     

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New Contributor
    • CJ2026
    • Author
    • New Contributor
    • May 18, 2026

    Thanks for your prompt reply. The number I called is not a premium, interactional or non geographic number. It’s a uk mobile number (07893 xxx xxx). Please advise. 

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