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Question

Rebate on account

  • May 15, 2026
  • 1 reply
  • 3 views
S
Active Contributor

I have two sim only numbers with ID mobile, both have had little to no service for the past week.

The ‘three network status’ page says there aware of a problem in the GU3 area and are working on it. 

But its been over a week now, I need a rebate on my account for your lack of service!

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 15, 2026

    Hi ​@Skyduster,

     

    I am so sorry to hear of the ongoing coverage issues that you are having. 

     

    As this is a public platform, I’m unable to assist with account-specific queries here for security reasons or issue any credit towards your account. However, once the issue is resolved, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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