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Olly King
New Contributor
Olly King
New Contributor
July 14, 2025
Solved

Receipt for phone for insurance

Hey folks, I need to update insurance for my Pixel 9A but need purchase reciept from ID. Had no issues from other providers but can’t even find an online agent for ID to chat…

Any pointers?

    Tom
    TomAnswer
    iD Mobile Employee
    July 14, 2025

    Hi ​@Olly King 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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    5 replies

    Tom
    iD Mobile Employee
    TomAnswer
    iD Mobile Employee
    July 14, 2025

    Hi ​@Olly King 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Csteph
    New Contributor
    May 22, 2026

    Hi ​@Olly King 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    I am also in this position and need to get a receipt that shows make, model, IMEI number and purchase date.

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    May 23, 2026

    Hi ​@Csteph,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    Nervous
    Active Contributor
    May 24, 2026

    If you have contents insurance you should be covered for loss and theft and damage.

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    May 24, 2026

    Hi ​@Nervous 

     

    Thank you for confirming.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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