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Recent Payment

  • August 20, 2026
  • 1 reply
  • 7 views

Hi I pay by direct debit and recently I paid a separate payment of £25 . However my app does not show a reduction in my direct debit payment. Why is that?

 

 

1 reply

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  • iD Mobile Employee
  • August 20, 2026

Hi ​@Ian44,


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.