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Community Member
September 20, 2026

reduce phone bill payemnts

  • September 20, 2026
  • 1 reply
  • 5 views

Can I reduce my phone bill in price? I’m travelling abroad and not using my data or calls/texts! Is there a way of reducing my phone bill until I get back and then pay the full amount again once back in the UK

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    September 20, 2026

    Hi ​@GDZY

     

    Thank you for reaching out, and I'm sorry for any inconvenience this may cause.

     

    Unfortunately, we're unable to reduce or pause your monthly plan charges while you're abroad and then return the price to normal when you come back to the UK. Your monthly line rental will continue as usual while the contract remains active.

     

    As you're not planning to use your iD Mobile service while travelling, we'd recommend setting your Bill Cap to £0 to prevent any additional out-of-plan charges, such as chargeable roaming usage.

     

    You can set your Bill Cap to £0 through the iD Mobile app:

    1. Open the iD Mobile app and sign in.
    2. Select your mobile number.
    3. Go to Manage or Bill Cap.
    4. Select £0 as your Bill Cap.
    5. Follow the on-screen instructions to confirm the change.

    If you don't need to use your iD Mobile service while abroad, we'd also recommend switching off your iD Mobile SIM/eSIM in your handset settings to prevent it from connecting to a roaming network.

     

    Owethu