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Question

refund

  • March 25, 2026
  • 1 reply
  • 0 views
Lucia211267
Community Member

I moved to O2 on 24/3. I was charged my monthly direct debit on 23/3. When will this be refunded?

    1 reply

    iD Support
    iD Mobile Employee

    Hi ​@Lucia211267 

     

    Hi [Customer Username],

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

     

    Thanks,

    Zandile M 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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