Skip to main content
Lucia211267
Community Member
Community Member
March 25, 2026
Question

refund

  • March 25, 2026
  • 1 reply
  • 19 views

I moved to O2 on 24/3. I was charged my monthly direct debit on 23/3. When will this be refunded?

    1 reply

    iD Support
    iD Mobile Employee
    March 25, 2026

    Hi ​@Lucia211267 

     

    Hi [Customer Username],

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

     

    Thanks,

    Zandile M 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.