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refund

  • April 22, 2026
  • 1 reply
  • 2 views
S
Community Member

Hi. My direct debit wasn’t taken on the normal date so then I paid the amount online but then the payment was taken the day later. 
 

please can this be refunded or be promised to pay next months bill.

 

thank you 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 22, 2026

    Hi ​@Sambrierley1,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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