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Friendlycoachingguy
New Contributor
Jul 29, 2026 9:37 AM UTC
Question

REFUND NEEDED

I missed my direct debit yesterday for £81. because of this I manually paid it, by submitting a payment. the direct debit came out today, and now I’ve been charged twice. please, Can I get a refund asap. Thanks 

    1 reply

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Jul 29, 2026 5:22 PM UTC

    Hi ​@Friendlycoachingguy 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The id Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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