Hi ​@rajangogian ,

Thanks for getting in touch.

I’m sorry to hear you haven’t received your refund yet, I understand how important this is. Based on your final bill showing a credit of £10.85 and the upfront payment of £529, we’d be happy to check the status of your refund.

We’d love the opportunity to look into this and see if there’s anything we can do to improve your experience. Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.
 

Thanks again for your patience.

Lamiya 
iD Mobile Social Media Team

Can you tell me the status of refund and how much I will get refund

Hi ​@rajangogian ,
 

We’d love the opportunity to look into this and see if there’s anything we can do to improve your experience. Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.

Thanks again for your patience.

Lamiya 

Hi, I’ve received my upfront payment of £529. I also received my final bill of £10.85, but £29.99 was already taken by direct debit. Could you please confirm when the £19.14 refund will be processed? Also, can you confirm that my account and contract have been fully cancelled?

Thank you.
Rajan Kumar

Hi ​@rajangogian Thank you for your post, we would love to assist. Can you please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk so that we can allocate your account and assist you accordingly. 

Thanks again for your patience.