New Contributor

Refund Not Received After iPhone Return

Forum|Forum|11 months ago
October 23, 2025
5 replies
48 views

Hi,

I returned my iPhone 17 Pro Max, and three days later I received a final bill email showing an outstanding balance of £-10.85. I paid £529 upfront, and £29.99 was taken by direct debit from my account. However, I haven’t received any refund yet.

Could you please check the status of my refund?

Thank you,

Rajan

Lamiya C

iD Mobile Employee

Hi @rajangogian ,

Thanks for getting in touch.

I’m sorry to hear you haven’t received your refund yet, I understand how important this is. Based on your final bill showing a credit of £10.85 and the upfront payment of £529, we’d be happy to check the status of your refund.

We’d love the opportunity to look into this and see if there’s anything we can do to improve your experience. Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.

Thanks again for your patience.

Lamiya
iD Mobile Social Media Team

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R

rajangogianAuthor

New Contributor

Can you tell me the status of refund and how much I will get refund

Lamiya C

iD Mobile Employee

Hi @rajangogian ,

We’d love the opportunity to look into this and see if there’s anything we can do to improve your experience. Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.

Thanks again for your patience.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

rajangogianAuthor

New Contributor

Hi, I’ve received my upfront payment of £529. I also received my final bill of £10.85, but £29.99 was already taken by direct debit. Could you please confirm when the £19.14 refund will be processed? Also, can you confirm that my account and contract have been fully cancelled?

Thank you.
Rajan Kumar

M

Marquerita T

iD Mobile Employee

Hi @rajangogian Thank you for your post, we would love to assist. Can you please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk so that we can allocate your account and assist you accordingly.

Thanks again for your patience.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.