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KennnethDL
New Contributor
Aug 14, 2026 5:02 PM UTC

Refund of credit on account

I have over £20 credit on my account but can’t make calls as I’m told I’m out of calling credit.
 

I spent over an hour on live chat to an agent earlier this week who sorted it, however the following day the problem recurred and I’ve been unable to make calls since.

Given the foregoing I’m sure you understand that I have no faith in the ID mobile network being able to be useable and therefore wish a full refund of the credit on my account prior to me finding an alternate provider.

    18 replies

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    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Sep 30, 2026 7:26 PM UTC

    Hi ​@Niamh H.

     

    Thank you for your post.

     

    Kindly note that our technical team are a back-office department therefore they do not always provide their feedback to the customers directly they add it to your ticket, therefore if you need feedback, please contact us directly via https://www.idmobile.co.uk/live-chat.

     

     

    Thanks,

    Marquerita

    The iD Mobile Team

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