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refund voice add on

  • August 18, 2025
  • 2 replies
  • 40 views

I selected an add on for additional voice by mistake. I have unlimited voice and messages on my plan. I thought this was for the roaming option as I wanted to recieve some calls. How do I cancel this.

Best answer by WelshPaul

Typically, iD Mobile will not refund or cancel add-ons, unless it was a fault on their end.

 

You could try asking a live chat agent for a refund – you might get lucky.

https://idmobile.co.uk/live-chat

 

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • August 18, 2025

Typically, iD Mobile will not refund or cancel add-ons, unless it was a fault on their end.

 

You could try asking a live chat agent for a refund – you might get lucky.

https://idmobile.co.uk/live-chat

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • August 18, 2025

Hi ​@thomaspt 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom