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August 18, 2025
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refund voice add on

  • August 18, 2025
  • 2 replies
  • 117 views

I selected an add on for additional voice by mistake. I have unlimited voice and messages on my plan. I thought this was for the roaming option as I wanted to recieve some calls. How do I cancel this.

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    Best answer by WelshPaul

    Typically, iD Mobile will not refund or cancel add-ons, unless it was a fault on their end.

     

    You could try asking a live chat agent for a refund – you might get lucky.

    https://idmobile.co.uk/live-chat

     

    2 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    August 18, 2025

    Typically, iD Mobile will not refund or cancel add-ons, unless it was a fault on their end.

     

    You could try asking a live chat agent for a refund – you might get lucky.

    https://idmobile.co.uk/live-chat

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
    iD Mobile Employee
    August 18, 2025

    Hi ​@thomaspt 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.