Regarding my bill

1 reply
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Hi, I switched my sim on 30th sep and that new sim came on 6th Oct. Started today as switching date today.

So why you are counting from 30th sep. Even i received sim on 6th oct. How can you charge me without receiving sim??

Gemma M

iD Mobile Employee

Hi @Krutarth_007,

Thanks for getting in touch.

Your bills are calculated from the date the contract is approved and becomes active on our system, not from the date you receive the SIM card or complete a number transfer.

The switch date only relates to when your existing number moves across to iD Mobile. It doesn't change the start date of the contract itself.

If you'd like us to check whether the charges on your bill are correct, please contact our Live Chat team and they'll be able to review the billing dates with you.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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