Hi ​@Zeidan ,

I’m really sorry to hear about the default showing on your credit file, I understand how important it is to get this resolved quickly.
As we’re unable to access account details directly here, please reach out to us via Facebook, Instagram, Live Chat, Community, or email us at socialqueries@idmobile.co.uk with your full name, date of birth, and address. Our team will be happy to locate the account, help clear the balance, and confirm everything in writing once resolved.

Thanks again for reaching out, we’re here to help.

Lamiya
iD Mobile Social Media Team

Hello iD Mobile Team,

I am contacting you regarding a defaulted account that has appeared on my Experian credit report for the amount of £40 under “ID Mobile Communications”.

Unfortunately, I no longer have the associated iD Mobile number and therefore cannot provide that information. I kindly request your assistance in locating the correct account using the details below:

Full Name: Ahmed Mohammed Zeidan
Date of Birth: 10/08/1977
Current Address:
Flat 3, Elliott House, Elliott Road, Thornton Heath, CR7 7QA 

Previous UK Address (if different within the last 6 years):
25 Woodall Road, Aston, Birmingham, B6 6PG

Current Contact Number:
07385268247

I would like to clear the outstanding balance immediately once the account has been confirmed.

Additionally, I kindly request written confirmation once:
✅ The balance is fully settled
✅ The account is closed
✅ The default entry is updated to “Satisfied” or removed as a goodwill gesture

I was unaware of the outstanding balance and never received any notice, so any assistance in updating the credit file would be greatly appreciated.

Thank you for your help — I look forward to your response.

Kind regards,  
Ahmed Mohammed Zeidan