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renewed plan

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Hi i chose a sim only upgrade for my plan { REMOVED } and it looks like it created another plan with another number i just want to be sure that my number will switch as it says error to pac switching onto the new plan my old number and that i will be carrying forward that sim only plan rather than 2 plans

Gemma M

iD Mobile Employee

Hi @Greenboy98,

We're really sorry to hear this has happened.

From what you've described, it sounds like a new plan may have been taken out rather than an upgrade, which would explain why you've been sent a new number instead of keeping your existing one, we’ll need to arrange a return for the new plan so that you can upgrade accordingly, as iD do not support internal number transfers.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select Private Messages.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M
The iD Mobile Social Media Team

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