Hi ​@aghaeian ,

 

Thank you for your message. I understand your concern about your credit reporting. Here are some steps we can take to help resolve this:
 

Confirm your account details – Make sure your full name, address, and date of birth are correct on your iD Mobile account, as incorrect information can prevent reporting to credit reference agencies.

Check reporting cycles – iD Mobile reports payment history monthly, but different credit reference agencies (Experian, Equifax, TransUnion) may update at different times.

Verify account type – Some accounts are only reported to certain agencies. Confirm with us which agencies your account should be reported to.
 

Lamiya

Hi ​@Lamiya C 

Thank you for your reply. 
all details is correct. In Experian i see that is reporting correctly. 
my plan is sim only monthly payment and bills issued monthly and i makes payments on time. 
 

How I can check account type?

Best regards 

​@Lamiya C I’m waiting for your response. 

iD Mobile do not use TransUnion, they only use Equifax and Experian. Creditors are not required to use all three credit reference agencies. Some report to just one, maybe two, while others use all three. 

Hi ​@aghaeian ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team

Hi ​@Gemma M 

Thank you. 
I’m responded to your message. 
 

Best regards