Active Contributor

reporting old address after update address

3 replies
27 views

I am updated my address and my bill is issuing with my new address, but in reporting to credit agencies, still report old address.

Owethu M

iD Mobile Employee

Hi @aghaeian,

Thank you for getting in touch.

We’re sorry for any confusion regarding the address showing differently on your bills compared to what is being reported to the credit reference agencies.

Once your address has been updated on your iD Mobile account, this will be reflected on your billing information. However, updates to credit reference agencies are not always immediate, as information is shared through regular reporting cycles.

Please allow time for the information to be updated.

Owethu

A

aghaeianAuthor

Active Contributor

@Owethu M Hello,

Thank you for your support.

After 2 months my address is not updated in Experian and Equifax credit files. also my iD mobile account is not showing in my TransUnion Credit file.
I can share screenshots from my credit file in secure message.

Gemma M

iD Mobile Employee

Hi @aghaeian,

Thanks for your post.

For your security, please don't share screenshots or personal information on the Community, as this is a public forum.

If your address isn't showing correctly with Experian or Equifax, we'd recommend contacting the credit reference agencies directly, as they're responsible for maintaining and updating your credit file information.

If you're concerned that your iD Mobile account isn't appearing on your TransUnion credit file, our Customer Service Team may be able to review the account details with you. You can contact them via Live Chat: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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