Hi ​@nadjath, 

Thank you for getting in touch.

I understand the issue you’re facing. At present, iD Mobile primarily requires a UK-based Direct Debit, which uses a sort code and account number. Unfortunately, this means that international bank accounts (such as Danish accounts using IBAN only) can’t be set up for Direct Debit through the app or standard options.

💳 What you can do instead

1. Use a UK bank account (if available)
If you have access to a UK account, you can update your Direct Debit via the app:

• Go to Bills → Payments → Edit Direct Debit

2. Make manual card payments
If you don’t have a UK account, you can still keep your account active by making manual payments:

• Log into the app or online account
• Go to My Billing → Make a payment
• Pay using a debit/credit card

⚠️ Important to note

• Direct Debit is the preferred and automatic payment method for monthly plans
• If you’re not using Direct Debit, you’ll need to manually pay each month to avoid late fees or service disruption

Owethu

I have tried countless times on the app and the website to change my direct debit details, but keep getting an Oops….Something went wrong. Please try later message. So infuriating.

Start your own thread rather than piggy backing someone else’s.😒

Hi ​@wee davis83, 

Thank you for reaching out.

We're sorry to hear that you're experiencing issues updating your Direct Debit details. We understand how frustrating it is to repeatedly receive the "Oops... Something went wrong. Please try later." message.

As a troubleshooting step, we'd recommend accessing your account through our website using an Incognito/Private Browsing window, as this can often be more stable and may resolve issues caused by cached data or browser settings.

Once in the private browsing window, log in to your account and try updating your Direct Debit details again.

Owethu