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Community Member
Lia sparrow 95
Community Member
September 15, 2026

requested disconnection.

I cancelled my contract and requested my services be disconnected. The phones been turned off over a month'unused. Well past disconnection date but still received a bill for the last month !! Help anyone able to advise what to do. They never answer the phone 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 16, 2026

    Hi ​@Lia sparrow 95 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team

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