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Community Member
July 1, 2026

roam abroad charge

  • July 1, 2026
  • 1 reply
  • 9 views

Hi 

I travelled to the USA and bought a £25 data roaming add on. I’ve had messages to say this was active. I have since check my current bill and have had £45 of charges? Can you please investigate this as to my knowledge I am still within the 5 day roaming spending cap. 
 

thanks 

 

Emily 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 2, 2026

    Hi ​@Ekerr216,

     

    We're sorry to hear about the unexpected charges.

     

    The Roam Beyond add-on only provides a data allowance while you're abroad. It does not prevent any additional out-of-plan charges, such as chargeable calls, texts, or any usage outside of what the add-on covers.

     

    If you don't want to incur any additional charges while roaming, we recommend setting your bill cap to £0.00 before you travel. This prevents any chargeable usage outside of your included allowances.

     

    You can change your bill cap by:

    • Logging in to the iD Mobile app or My Account online.
    • Going to Bills.
    • Selecting Manage Bill Cap.
    • Setting the bill cap to £0.00.

     

    If you'd like us to investigate the £45 charges in more detail, please contact our Customer Service team via Live Chat, who can review your account and explain exactly what the charges relate to.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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