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roam abroad charge

  • July 1, 2026
  • 1 reply
  • 5 views

Hi 

I travelled to the USA and bought a £25 data roaming add on. I’ve had messages to say this was active. I have since check my current bill and have had £45 of charges? Can you please investigate this as to my knowledge I am still within the 5 day roaming spending cap. 
 

thanks 

 

Emily 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 2, 2026

Hi ​@Ekerr216,

 

We're sorry to hear about the unexpected charges.

 

The Roam Beyond add-on only provides a data allowance while you're abroad. It does not prevent any additional out-of-plan charges, such as chargeable calls, texts, or any usage outside of what the add-on covers.

 

If you don't want to incur any additional charges while roaming, we recommend setting your bill cap to £0.00 before you travel. This prevents any chargeable usage outside of your included allowances.

 

You can change your bill cap by:

  • Logging in to the iD Mobile app or My Account online.
  • Going to Bills.
  • Selecting Manage Bill Cap.
  • Setting the bill cap to £0.00.

 

If you'd like us to investigate the £45 charges in more detail, please contact our Customer Service team via Live Chat, who can review your account and explain exactly what the charges relate to.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team