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Question

roam beyond installed twice

  • September 24, 2025
  • 1 reply
  • 11 views
R
Community Member

Inadvertently added the same roam beyond add on twice, I can see this in the bill. This shouldn't be possible surely? Can 1 be cancelled or will it run from the end of the first one

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 26, 2025

    Hi there ​@ritapt, sorry to hear that. They will both run simultaneously, as they were both purchased at the same time. We’re unable to cancel add-ons I’m afraid. If you message us once the add-ons expire, and we can see you only used usage for one add-on, we can refund it. If you use any of the second add-on, we won’t be able to refund it as it was used.

     

    Thanks,

    Tyler

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