Community Member

Roaming charge applied for Austria

1 reply
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Hi, on my April statement I was charged £20 for data roaming abroad. Before I traveled I checked Austria was part of the included countries for data roaming abroad however a charge is applied. Could this be checked? Thank you

Gemma M

iD Mobile Employee

Hi @Harlan11,

I am so sorry to hear that you have been charged for roaming in Austria. As this is a public platform, we would not be able to assist here, so I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

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