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Roaming charge applied for Austria

  • May 8, 2026
  • 1 reply
  • 13 views
H
Community Member

Hi, on my April statement I was charged £20 for data roaming abroad. Before I traveled I checked Austria was part of the included countries for data roaming abroad however a charge is applied. Could this be checked? Thank you

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 8, 2026

    Hi ​@Harlan11,

     

    I am so sorry to hear that you have been charged for roaming in Austria. As this is a public platform, we would not be able to assist here, so I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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