Hi, I arrived in Switzerland on Wednesday. In my plan I have 30gb of data available. I turned in roaming as soon as I landed. I have a max bill cap of GBP 15. After only a few hours my internet stopped working and I received a message saying I had hit my bill cap. Does this seem feasible? 
 

I was in Switzerland in March 2025 and used roaming and this did not happen. Have ID mobile removed Switzerland from some sort of free roaming list? 
 

I would like to understand better how it works but there seems to be no number I can call. 
 

since joining ID last July my bill has never been above GBP8 but I have visited various countries tries in that time and roaming has always allowed for slight usage. I’ve never run out of data. So I don’t understand why I have now and after only a couple of hours. 
 

any help or advice would be much appreciated,

thanks.