Hi ​@Graeme1983, 

Thank you for reaching out, and I'm sorry to hear about the unexpected £45 roaming charge. I completely understand why this would be concerning, particularly as you had only just switched off Airplane Mode and hadn't intentionally downloaded or streamed anything.

When Airplane Mode is switched off, your handset can automatically reconnect to a roaming network and background data can be used even when you're not actively using the phone. This can include apps synchronising, checking for updates, receiving notifications or other background activity.

The applicable roaming rates for Turkey are:

• Calls to UK: £2.40 per minute
• Calls to Turkey: £2.40 per minute
• Calls received: £2.40 per minute
• Texts to Turkey: £0.60 per message
• Texts to UK: £0.60 per message
• MMS: £0.60 per message
• Internet and data: £1.50 per MB

Data is charged in 1KB increments, with any part of a KB rounded up to the nearest KB.

The 80% and 100% notifications are triggered as your roaming data usage reaches the relevant stages of your £45 Bill Cap. Because the data can be used very quickly once the handset reconnects to a chargeable roaming network, the notifications can be received very shortly after the chargeable usage begins.

To help prevent this happening again, we'd strongly recommend setting your Bill Cap to £0 before travelling outside your inclusive roaming destinations. You should also keep Airplane Mode enabled until you're ready to use mobile services after landing.

Once your bill has been generated, we'll be able to review the exact roaming usage and charges applied to your account.

Owethu

Disgrace. 

Hi ​@Graeme1983.

We’re sorry to hear that you’re unhappy with the explanation provided regarding the £45 roaming charge.

We understand how frustrating it must be, particularly as you did not intentionally use mobile data.

To help avoid unexpected roaming charges in the future, we recommend setting your Bill Cap to £0 before travelling outside your inclusive roaming destinations and keeping Airplane Mode enabled until you are ready to use mobile services.

Thanks,

Marquerita

The iD Mobile Team

I find it impossible to reach £45 in the space of 2 minutes! 

Hi ​@Graeme1983.

Thank you for your post. I understand how frustrating it must feel to see a £45 charge appear so quickly.

If you’d like to express your dissatisfaction and have this formally reviewed, please contact our live chat team here: https://www.idmobile.co.uk/live-chat.

They can listen to your concerns, look into the charges on your account, and log a complaint for you if needed.

Thanks,

Marquerita

The iD Mobile Team

My wifeI have just turned my Phone off aeroplane mode, it also said the same, i have never set a cap so how can we be charged £45 each in a minute, i expect a full refund.