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Community Member
September 12, 2026
Question

Rollover Data Incorrect

  • September 12, 2026
  • 1 reply
  • 12 views

I didn’t use all my data last month but it has not rolled over to this current month

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 15, 2026

    Hi ​@ezlegion,

     

    I'm sorry to hear that your unused data hasn't rolled over as expected.

     

    As we're unable to view your account or data allowances from the Community, we'd recommend contacting our Customer Service Team via Live Chat so they can check whether your plan is eligible for data rollover and investigate why the data hasn't carried over.

     

    https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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