Rollover Data Incorrect

1 reply
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I didn’t use all my data last month but it has not rolled over to this current month

Gemma M

iD Mobile Employee

Hi @ezlegion,

I'm sorry to hear that your unused data hasn't rolled over as expected.

As we're unable to view your account or data allowances from the Community, we'd recommend contacting our Customer Service Team via Live Chat so they can check whether your plan is eligible for data rollover and investigate why the data hasn't carried over.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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