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Community Member
Neil12333444555
Community Member
August 17, 2026

Rubbish service

How to cancel account? SIM card got delivered to wrong address and customer service is no help. Didn’t understand that I don’t have number or SIM card.I have got another sim now that I will just keep. 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    August 19, 2026

    Hi ​@Neil12333444555, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

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