Skip to main content
Community Member
Neil12333444555
Community Member
Aug 17, 2026 5:12 PM UTC

Rubbish service

How to cancel account? SIM card got delivered to wrong address and customer service is no help. Didn’t understand that I don’t have number or SIM card.I have got another sim now that I will just keep. 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Aug 19, 2026 7:37 PM UTC

    Hi ​@Neil12333444555, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement