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Question

Sent Sms to standard UK number but charged

  • April 25, 2026
  • 1 reply
  • 3 views
AlanJolly65
Active Contributor

I sent a SMS to a standard UK mobile number but I sent it with +44 and no leading zero.
 

I was charged for an “out of bundle” message
 

Is this correct??? 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 27, 2026

    Hi ​@AlanJolly65,

     

    Sorry for the confusion around this charge. 

     

    Sending a text with +44 instead of the leading 0 is normally fine and shouldn’t affect whether it’s included or not. Charges like this usually depend on whether the number you contacted is classed as a standard UK mobile number or a non-standard/premium number.

     

    To check this, we’d recommend taking a look at our call and message charges page here: https://www.idmobile.co.uk/help-and-support/call-charges, this will show which numbers are included in your allowance and which may be charged as out-of-bundle.

     

    If you’ve checked and the number doesn’t appear to be listed as a non-standard number, just let us know and we’ll be happy to take a closer look into this for you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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