Please can someone help me ?

Hi ​@Angthilen83 

I am so sorry that you are having trouble in making payments on your disconnected account. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team

Hi I just checked private message nothing there ?

Hi ​@Angthilen83.

Thank you for your post. I am sorry to hear you have had trouble with your payment. 

You can make a payment using our automated phone service. Simply dial 0333 003 0001 or 0333 003 7777 from your iD Mobile phone, then select option 2 followed by option 1. Enter the amount you wish to pay along with your card details. This is quick and secure, and you will not need to speak to an agent.

If you do not have access to your iD Mobile number, you can still make a manual payment by calling 0333 003 0001.

Thanks,

Marquerita

The iD Mobile Team