I have recently upgraded my phone after much difficulty, an issue occurred after already agreeing the contact over the phone which i was told could not be reversed and i had to go into currys in order to move forward with the contact. Following this, i went into currys who could not solve the problem and said id mobile had to solve on theyre side. This was incredibly frustrating as id mobile had told me multiple times that they can not do this, even when i stepped outside of currys to call them! following this i called id mobile again and gave the phone to the man who was helping me in currys who after speaking to them had managed them to get them to fix the issue - on id mobiles end. Currys had managed to drop the price slgihtly in comparison to what i had been told by id mobile. In both agreed contracts, i stated i want a cap of £0 on the account meaning i could not go over. Over the past couple of days i have received 2 different emails, 1 with the correct information and 1 for a random amount. What has made things more confusing is on the app it is a completely dofferent price and had a “pro rata” fee included. What i agreed was no upfront cost, £54.99 a month (raising slightly every April) and a cap of £0 on my bill. my bill has become more expenisve than my orevious contract so i sm unsure what id going on here. One final point, this has to be the worst app to type anything out on with the constant buffering, i cannot even see what i am typing. I look forwarf to your response regarding this.