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Community Member
Bauros88
Community Member
Apr 7, 2026 8:31 AM UTC
Question

services cut off

My services have been cut off I have just lost my dad looking to get services switched back on till I can get back to work and can pay billĀ 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Apr 7, 2026 10:12 AM UTC

    Hi ā€‹@Bauros88,

    Ā 

    Iā€™m so sorry to hear about your loss,Ā my thoughts are with you at this incredibly difficult time.

    Ā 

    I completely understand how important it is to stay connected right now. As this is a public community platform, weā€™re not able to access your account to get your services restored, soĀ I've just sent you a private message to help get this sorted.

    Ā 

    ToĀ find it, click your profile picture in the top-right corner and select ā€˜Private Messagesā€™.

    Ā 

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    Ā 

    We'll speak to you there.

    Ā 

    Regards,

    Ā 

    Gemma M

    The iD Mobile Social Media Team

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