Community Member

sim card

My sons SIM card is not registering why when I paid the bills 24/09/26 on both but saying outstanding balance why is this when it isn’t due til 24th?

iD Mobile Employee

Hi @Charlot

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team

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