New Contributor

Question

sim only price increase

Forum|Forum|6 months ago
March 13, 2026
6 replies
79 views

You’ve made a mistake and increased my plan price when I’m sim only. It clearly says on your website that price increases are not for sim only.

Fix this now please. I am very disappointed by how difficult it is to contact you and will be leaving a 1 star review on trustpilot if I don’t have a solution within 24 hours. I will then cancel my contract if you continue to overcharge me against your own T&Cs.

iD Mobile Employee

Hi @Eirhebdidi

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

EirhebdidiAuthor

New Contributor

You haven’t send me a message Michael.

EirhebdidiAuthor

New Contributor

Hi @Eirhebdidi

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

No you haven’t sent me anything

iD Mobile Employee

Hi @Eirhebdidi

Please check again as the message was sent to you.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

EirhebdidiAuthor

New Contributor

Yes, the message was sent after your comment

iD Mobile Employee

Hi @Eirhebdidi

Thank you for getting in touch with us, please confirm if the issue has been resolved.

Thank you,

Zandile

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.