recently discovered that I had a second mobile contract with iD Mobile which I was completely unaware of, alongside my main account that I have always paid on time. As soon as I became aware of this additional contract, I cancelled it and settled any outstanding balance immediately. I never used this account and did not have the account details or phone number, which is why the missed payments occurred without my knowledge. I have now noticed that two missed payments have been recorded on my credit file via ClearScore, and I believe this is unfair given the circumstances. I would appreciate it if you could investigate this matter and consider removing these missed payment markers as a gesture of goodwill.
speak to someone
+8Hi
Sorry to hear about the situation. As this involves account details and credit reporting, we’re not able to review or make changes to credit file information directly here on the Community as this is a public platform.
However, our Live Chat team will be able to investigate this properly for you, check the details of both accounts, and advise on what options may be available: https://www.idmobile.co.uk/live-chat.
Please get in touch with them and they’ll be happy to take a closer look and support you further.
Regards,
Gemma M
The iD Mobile Social Media Team
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