Skip to main content
Kenneth Haugaard
New Contributor
New Contributor
September 15, 2026
Question

speak with an ID employee

  • September 15, 2026
  • 3 replies
  • 25 views

I literally just upgraded my plan from 60GB to 100GB. And instantly it showed that I had already used 9.7GB

How can opening the ID app consume roughly 10% of my data already?

 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 17, 2026

    Hi ​@Kenneth Haugaard,

     

    It wouldn't be possible for simply opening the iD Mobile app to use 9.7GB of data, so it's likely that data has been used by your device or apps and is now being reflected against the new plan allowance.

     

    To see what's using the most data:

    iPhone

    1. Go to Settings > Mobile Data.
    2. Scroll down to view data usage by app.
    3. Check which apps have used the most data.
    4. Turn off mobile data for apps that don't need it.

    Android

    1. Go to Settings > Network & Internet > Data Usage (or Connections > Data Usage).
    2. Tap Mobile Data Usage.
    3. Review which apps are consuming the most data.
    4. Restrict background usage for any apps using excessive amounts.

    Tips to save data

    • Connect to Wi-Fi whenever possible.
    • Enable Low Data Mode (iPhone) or Data Saver (Android).
    • Disable app auto-updates over mobile data.
    • Restrict background app refresh/syncing.
    • Check whether cloud backups, photo syncing, or streaming apps are using data in the background.

     

    If you'd like us to investigate the usage further and confirm what's been recorded on the network, please contact our Customer Service Team via Live Chat: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kenneth Haugaard
    New Contributor
    New Contributor
    September 17, 2026

    Hi Gemma, thank you. However, I ran out of data, hence the upgrade, which i did via WiFi. When I then opened the app, it showed  9.7/100.

    And I understand now, that 9.7GB us actually the remaining available data. How come didn't I get the full 100GB?

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    September 18, 2026

    Hi ​@Kenneth Haugaard 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.