Hi there I am new to ID joining on the 6th of August.
My phone and SIM card was dispatched on the 5th of August and received on the 6th.
I noticed billing starts on the 5th of August, why would this be, you will not providing any service or phone on the 5th of August as this was in transport, surely the start date should be when it is received the 6th of August?
Many thanks
+10Hi
Thank you for reaching out, and I'm sorry for any confusion regarding the start date of your contract.
Your contract start date is determined when the agreement is taken out and is not based on the date your handset and SIM are delivered. This is why your billing started on 05/08/2026, even though your handset and SIM were delivered on 06/08/2026.
In line with our Terms and Conditions, your agreement and the associated monthly charges begin from the contract start date shown on your order. The line rental is therefore payable from the agreed start date, rather than from the date you physically receive or activate the handset and SIM.
Although your order was still in transit on 5 August, the contract had already commenced from the agreed contract start date. This means the monthly line rental charge applies from that date.
I appreciate that this may seem unusual when you hadn't physically received the handset and SIM yet, and I'm sorry for any confusion this has caused.
If you'd like us to check the specific start date and billing details on your account, please let us know and we'll be happy to assist further.
Owethu
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
Simply tell us: "What’s the best hidden gem you’ve ever discovered on holiday?"
Enter NowPromoter: iD Mobile, Currys Newark Campus, Long Hollow Way, Newark, NG24 2NH
