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Still being charged for a cancelled plan

  • March 9, 2026
  • 1 reply
  • 13 views
H
Community Member

I keep being charged for a phone number that does not exist anymore as i made a switch via pac code. I cannot log on to the id app as the number is no longer active. Please could I stop being charged asap. 

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • March 9, 2026

Hi ​@Hugo2255 
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
 

I'll speak to you there.
 

Thanks.
Hosai

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