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Still being charged for a cancelled plan

  • March 9, 2026
  • 3 replies
  • 21 views

I keep being charged for a phone number that does not exist anymore as i made a switch via pac code. I cannot log on to the id app as the number is no longer active. Please could I stop being charged asap. 

3 replies

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • March 9, 2026

Hi ​@Hugo2255 
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
 

I'll speak to you there.
 

Thanks.
Hosai


  • New Contributor
  • July 15, 2026

I have asked for a sim only plan but still being charged for the previous plan and don’t know why I am being charged for it. I would like to either continue on with my sim only or leave id mobile but require a refund

thank you!


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 15, 2026

Hi ​@erinsaundersx,

 

We're sorry to hear about the confusion with your plans.

 

From what you've described, it sounds like a new SIM-only plan may have been taken out instead of upgrading your existing contract. This could explain why you're still being charged for your original plan as well as the new one.

 

We'd recommend contacting our Customer Service team via Live Chat as soon as possible. If the new plan is still within the returns period, they'll be able to discuss returning it and then transfer you to our Sales team so you can upgrade your existing plan correctly.

 

You can contact them here: https://www.idmobile.co.uk/live-chat

 

Regards,

 

Gemma M

The iD Mobile Social Media Team