I change my contract earlier in the year for a cheaper bill and I have only just noticed that I am still getting charged for my old contract I have looked on the bills and it looks like I am being charged for the sim-card even though I changed it to use my old number

Hi @leon mccormack 1972 it sounds like you may have taken a new contract rather than an upgrade.We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.

I've sent my details in my account

still being charged for a old cancelled contract

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