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New Contributor
leon mccormack 1972
New Contributor
September 2, 2025
Solved

still being charged for a old cancelled contract

  • September 2, 2025
  • 3 replies
  • 146 views

I change my contract earlier in the year for a cheaper bill and I have only just noticed that I am still getting charged for my old contract I have looked on the bills and it looks like I am being charged for the sim-card even though I changed it to use my old number

    This topic has been closed for replies.
    Best answer by Siân W

    Hi ​@leon mccormack 1972  it sounds like you may have taken a new contract rather than an upgrade.

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    3 replies

    Siân W
    iD Mobile Employee
    Siân WAnswer
    iD Mobile Employee
    September 2, 2025

    Hi ​@leon mccormack 1972  it sounds like you may have taken a new contract rather than an upgrade.

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    leon mccormack 1972Author
    New Contributor
    September 2, 2025

    I've sent my details in my account 

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 4, 2025

    Thank you, we’ll continue via PM ​@leon mccormack 1972.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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