still cant make calls cos ID say i havent paid but it’s an old contract

3 replies
31 views

I upgraded and now calls are blocked because I haven’t paid my old contract

they keep saying they’ve sent a private message but no!

Over 5 days now 😩

M

Marquerita T

iD Mobile Employee

Hi @HilaryDD.

Thank you for your post.

Just to clarify, an upgrade keeps you on the same mobile number under your existing contract. If you now have an additional contract, that suggests a new, separate contract was set up rather than an upgrade, which would explain why the old one is still active and unpaid, leading to your calls being blocked.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

HilaryDDAuthor

Active Contributor

Again!
Hilary Downey
{Removed}
The upgrade in July that resulted in being a new contract for {removed} was for an eSIM only so there is no equipment to return or replace.

The only reason for the upgrade was to save money because I receive Universal Credit.

Also I need to keep the number {removed} because I’ve had it about 20 years!

Please cancel the old contract for £27.66 monthly (it’s well out of date so would not have a termination fee) and transfer my number {removed} to the new £8 monthly esim only contract. That’s what I expected to happen when I made the upgrade a few weeks ago and why I cancelled the direct debit for 27.66!

It must be very clear to ID that you’ve already made loads of money off me because I didn’t upgrade on that contract sooner. That was because I thought contracting a new phone was the only option and would be too expensive for me!

Please can someone sort this out today because I live alone and I’ve been without communication for a week and I can’t call anyone to sort this out…!
Thank you