I have recently upgraded through ID mobile (the last three months or so) and followed the instructions on the SIM card leaflet with the new one. When I went through the steps and went on the website. I was told I didn't need to do anything and to throw the new SIM card away as it will automatically stay on my original number as I am not a new customer. Why would I still be getting charged if I followed all the instructions from ID mobile themselves? And if it can be sorted out, can I get that money back? As stated I followed the instructions to the letter.