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Question

still paying for an old contract.

  • July 30, 2026
  • 1 reply
  • 9 views

I have recently upgraded through ID mobile (the last three months or so) and followed the instructions on the SIM card leaflet with the new one. When I went through the steps and went on the website. I was told I didn't need to do anything and to throw the new SIM card away as it will automatically stay on my original number as I am not a new customer. Why would I still be getting charged if I followed all the instructions from ID mobile themselves? And if it can be sorted out, can I get that money back? As stated I followed the instructions to the letter. 

1 reply

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • July 31, 2026

Hi ​@BadgerBoik

 

We’re sorry to hear about the experience you’ve had with upgrading. 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks,

 

Anneline