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Community Member
Jo.pye
Community Member
July 5, 2026

still paying old contract

Still paying for old contract , changed over to sim only last July 2025 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 7, 2026

    Hi ​@Jo.pye,

     

    We're sorry to hear about this.

     

    From what you've described, it sounds like there may be two active plans on your account, or the upgrade to the SIM Only plan may not have completed as expected.

     

    As we'll need to check your account to confirm what's happened, we'd recommend contacting our Customer Service team via Live Chat so they can investigate this for you.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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