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Community Member
Benjiboy67
Community Member
July 1, 2026

still taking money even though ive payed for my sims manualy

Hi I’ve payed my sim only bills however there saying my direct debits have fails if I’ve payed the bills manually why are you still trying to take money 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 2, 2026

    Hi ​@Benjiboy67,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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