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Community Member
Amanda1102
Community Member
October 13, 2026
Question

stolen bank card direct debit due

Hi ive had my bank card stolen and a direct debit is due on the 16th for my mobile, the bank has said it will stop all transactions u til I receive my new card. Is there any advice on what to do to make the payment for my phone 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    October 14, 2026

    Hi ​@Amanda1102, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

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