New Contributor

struggling to pay my bill this month

9 replies
340 views

Can you please give me an extension for my bill for the next two weeks I am struggling at the moment due to living costs so I would much appreciate it if you could not terminate my line until two weeks from today and I will promise to pay thank you

Tyler C

iD Mobile Employee

Hey there @Shanby29, sorry for only just getting back to you on this, it’s only just appeared our end.

Are you having the same issues please?

If so, we’re more than happy to help.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Zane Troy

New Contributor

Hi i have the same problem could i get an extension and account un restricted till I can pay in 2 wks

A

Anika A

iD Mobile Employee

Hi @Zane Troy

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Anika

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Zane Troy

New Contributor

Hi sorry to bother could i request an extension im have some trouble this mnth payin my bill

Tyler C

iD Mobile Employee

Hi there @Zane Troy, due to the time-sensitivity of your issue, I’d recommend reaching out to our live-chat and asking to speak to an agent, and request one there:

https://www.idmobile.co.uk/live-chat

If you have any issues, let us know and we’ll send you a PM, but please note response times here would vary.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

Chelseamck

New Contributor

Could u please extend my phone for 2 weeks my benifits have been stopped till the 2nd need my phone bk on as iv special needs children that have hospital phone appointments

M

Michael Z

iD Mobile Employee

Hi @Chelseamck,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Makethemwonder l

New Contributor

Hi

I have paid half towards my outstanding balance on my bill. But struggling this month with unexpected costs being needed else where. Please can I have an extension on the remainder balance for 2 weeks or add it on next months

many thanks