Hey there ​@Shanby29, sorry for only just getting back to you on this, it’s only just appeared our end.

Are you having the same issues please?

If so, we’re more than happy to help.

Thanks,

Tyler

Hi i have the same problem could i get an extension and account un restricted till I can pay in 2 wks

Hi ​@Zane Troy 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Anika

Hi sorry to bother could i request an extension im have some trouble this mnth payin my bill

Hi there ​@Zane Troy, due to the time-sensitivity of your issue, I’d recommend reaching out to our live-chat and asking to speak to an agent, and request one there:

https://www.idmobile.co.uk/live-chat

If you have any issues, let us know and we’ll send you a PM, but please note response times here would vary.

Thanks,

Tyler

Could u please extend my phone for 2 weeks my benifits have been stopped till the 2nd need my phone bk on as iv special needs children that have hospital phone appointments

Hi ​@Chelseamck,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.