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New Contributor
January 15, 2025

struggling to pay my bill this month

  • January 15, 2025
  • 9 replies
  • 334 views

Can you please give me an extension for my bill for the next two weeks I am struggling at the moment due to living costs so I would much appreciate it if you could not terminate my line until two weeks from today and I will promise to pay thank you

    9 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    January 25, 2025

    Hey there ​@Shanby29, sorry for only just getting back to you on this, it’s only just appeared our end.

     

    Are you having the same issues please?

     

    If so, we’re more than happy to help.

     

    Thanks,

    Tyler

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    Zane Troy
    New Contributor
    New Contributor
    July 16, 2025

    Hi i have the same problem could i get an extension and account un restricted till I can pay in 2 wks

    iD Mobile Employee
    July 16, 2025

    Hi ​@Zane Troy 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

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    Zane Troy
    New Contributor
    New Contributor
    August 12, 2025

    Hi sorry to bother could i request an extension im have some trouble this mnth payin my bill

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 13, 2025

    Hi there ​@Zane Troy, due to the time-sensitivity of your issue, I’d recommend reaching out to our live-chat and asking to speak to an agent, and request one there:

     

    https://www.idmobile.co.uk/live-chat

     

    If you have any issues, let us know and we’ll send you a PM, but please note response times here would vary.

     

    Thanks,

    Tyler

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    New Contributor
    November 8, 2025

    Could u please extend my phone for 2 weeks my benifits have been stopped till the 2nd need my phone bk on as iv special needs children that have hospital phone appointments

    iD Mobile Employee
    November 8, 2025

    Hi ​@Chelseamck,

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 15, 2026

    Hi

    I have paid half towards my outstanding balance on my bill. But struggling this month with unexpected costs being needed else where. Please can I have an extension on the remainder balance for 2 weeks or add it on next months 

     

    many thanks 

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 15, 2026

    Hi ​@Makethemwonder l

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu