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Question

Struggling with bill die to bereavement.

  • July 24, 2026
  • 1 reply
  • 8 views
M
Community Member

Does anyone know how I can speak with ID mobile? 
 

I have been. It off due to a change in jobs and having to work a month in hand (which I didn’t realise) and now we’ve had a bereavement. 
 

I’ve tried live chat but it’s closed right now and I can’t find an email address. 
 

I would very much appreciate being reconnected to be able to sort out arrangements and speak with family etc. and obviously pay the outstanding bill on my paydate. 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 25, 2026

    Hi ​@MisterCain,

     

    We're so sorry to hear of your loss. Please accept our sincere condolences during this difficult time.

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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