Community Member

struggling with my bill at the moment

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Hi I’ve not been very well. I’ve been in hospital a good while and I am struggling with my bill payment at the moment that’s why I’ve not been able to make payments. I do really apologise with it. I just hope we can come to some sort of arrangement to get me Services back up and running I just can’t afford the amount of the bill at the moment just my money is having problems at the moment that’s why I can’t afford my bill do apologise many thanks William.

Owethu M

iD Mobile Employee

Hi @Scotty23,

Thank you for getting in touch and explaining your circumstances. I’m really sorry to hear that you’ve been unwell and have spent a considerable amount of time in hospital. I understand that this must be a difficult time, particularly with the added worry of your outstanding bill and restricted service.

We appreciate you letting us know about your financial difficulties, and we’ll do our best to understand your situation and see what assistance may be available.

I’ve just sent you a private message so we can discuss this further and look into your options.

To find it, click your profile picture in the top-right corner and select Private Messages.

Alternatively, you can access your inbox directly here:

https://community.idmobile.co.uk/inbox/overview

I’ll speak to you there so we can discuss your circumstances and the next steps.

Thank you for reaching out, William. We’re sorry for the difficulties you’re facing and appreciate you taking the time to contact us.

Owethu