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support help

  • January 15, 2026
  • 1 reply
  • 3 views
M
Community Member

Hi i need help with my bill please 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • January 15, 2026

    Hi ​@milan40 

     

    I’m really sorry to hear about the difficulties you’re experiencing with your bill, and I truly understand how stressful this situation can be. While we’re unable to arrange partial payments, one of our customer service agents may be able to help by setting up a short bill extension for you. You might also find it helpful to contact StepChange, who offer free and confidential advice and can support you in managing your bill. Please let me know if you’d like help getting in touch with either of these options.

     

    Gemma M

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