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DylD06
Community Member
August 29, 2026
Solved

suspension on my account even though i paid

  • August 29, 2026
  • 2 replies
  • 24 views

Yesterday morning I had a text saying my account has been suspended due to payment issues I have paid the amount and waiting 24 hours and my account is still showing that there’s an outstanding balance even though I paid and I haven’t regained my account 

    Best answer by Decembersangel72

    Hi ​@DylD06 

    As most of us that help with questions posted within the iD Mobile Community are also customers we don’t have access to the details of your account and so we can’t help you any further on here.

    Your best option is to contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
     

    You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

    iD Mobile social media accounts:-


    or email socialqueries@idmobile.co.uk.

    Good luck x

    2 replies

    Decembersangel72
    Gold Contributor
    Decembersangel72Answer
    Gold Contributor
    August 29, 2026

    Hi ​@DylD06 

    As most of us that help with questions posted within the iD Mobile Community are also customers we don’t have access to the details of your account and so we can’t help you any further on here.

    Your best option is to contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
     

    You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

    iD Mobile social media accounts:-


    or email socialqueries@idmobile.co.uk.

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    August 30, 2026

    Hi ​@DylD06 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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