Hi ​@Jhm813, 

Thank you for getting in touch. I understand that you’d like to transfer your existing mobile number and billing responsibility into your daughter’s name.

Unfortunately, iD Mobile does not offer a change of account ownership process, so we’re unable to transfer your existing contract directly into your daughter’s name. We also cannot transfer a number internally between two iD Mobile accounts.

If your daughter would like to have the number under her own name, the following steps would be required:

1. Take out a new contract: Your daughter will need to take out a new iD Mobile contract in her own name, subject to the usual eligibility and credit checks.
2. Transfer your existing number to another provider: Request a PAC for your current number and use it to transfer the number to another provider using a Pay As You Go SIM.
3. Request a PAC from the new provider: Once your number has successfully transferred to the other provider, request a new PAC from them.
4. Transfer the number to your daughter's iD Mobile account: Use the new PAC to transfer the number to the iD Mobile contract in your daughter's name.

Please note that the number must first be transferred away from iD Mobile before it can be brought back onto the new account, as an internal transfer is not supported.

We appreciate that this process involves additional steps, and we apologise for any inconvenience caused. Thank you for your understanding.

Owethu